Our guarantee is this: if you need to return what you have bought from us, for any reason whatsoever, you are free to do so. We only ask that you send the goods back to us within 30 days of the purchase date and make sure they are returned with their original tags and packaging.
All goods will be inspected on return. Please note that items returned worn, odoured, stained (with perfume, make-up or deodorant), washed, or handled inappropriately, or returned outside of the 30 day returns period will not be accepted and will be returned to the customer at an additional cost.
HOW TO RETURN OR EXCHANGE
Please return items to our return address (given upon request). Please indicate whether or not you would like an exchange or refund.
Please wrap the package securely, making sure to include your order details Seal your package securely.
Please take your parcel to your nearest Post Office. Always obtain a ‘Certificate of Posting’ form and retain it as proof of postage because, regrettably, we cannot be responsible for items that fail to reach us.
Goods are returned to us at your own expense. We can only refund delivery charges if the return is a result of our error, or faulty goods. Refunds can only be made to the original purchaser’s account. There will be a small charge to return an exchange to you, unless it is due to our error. In which case your exchange will be returned free of charge. Please know your size before ordering to avoid any complications.
You will receive your exchanged order within 5 working days for UK customers and 10 working days for overseas customers. You usually get your refund or exchanged items much quicker than this. We will notify you by email if an item you have requested is out of stock and will give you an estimated delivery timescale. Refund credits will be issued immediately upon receipt of the unwanted item/s.
As an EU customer you have 7 working days after the day of receipt to cancel your order in line with Distance Selling Regulations. Simply email us with your order number and we can issue a refund. If your items have been dispatched they’ll need to be received back before we can process your refund.
In certain circumstances we may allow exchanges after the 30 day period but they will only be eligible for an exchange. No refunds will be offered.
Customers are legally obliged to take reasonable care of the items they order whilst they are in their possession. If you have purchased items from King Boss Design the following applies:
You can open the packaging to look at and try on the products you have ordered.
You must not try on products wearing strong perfume/deodorant or makeup/creams which may leave a scent or marks on the products.
You must protect the products from smells such as smoke or cooking.